1
1.1.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
- Support and communicate with customers in their own language using automatic AI-based neural machine translation, enhancing native language agents' capabilities to support incidents by text communications.
- Customize multilingual communications using SYSTRAN custom linguistic profiles which provide in-domain translations for specific industries and allow custom terminology to adapt to the voice-of-the-customer.
- Chat with customers in realtime in their own language, while enhancing the reach of your native-language agents.
- Support and communicate with customers in their own language using automatic AI-based neural machine translation, enhancing native language agents' capabilities to support incidents by text communications.
- Customize multilingual communications using SYSTRAN custom linguistic profiles which provide in-domain translations for specific industries and allow custom terminology to adapt to the voice-of-the-customer.
- Chat with customers in realtime in their own language, while enhancing the reach of your native-language agents.
- Added support for selecting a translation profile when performing translations in Knowledge Article Translation, Incident Translation, and Agent Chat Workspace Translation. This enhancement allows users to apply the appropriate translation configuration based on their use case without impacting existing translation behavior.
Required plugins:
- Integration Hub (com.glide.integration_hub)
- Dynamic Translation (com.glide.dynamic_translation)