0
22.3.2
Australia Patch 3, Australia, Zurich Patch 7, Zurich Patch 4, Zurich, Yokohama Patch 12, Yokohama Patch 9, Yokohama Patch 6, Yokohama Patch 5, Yokohama Patch 4, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 8, Xanadu Patch 4, Xanadu
Standalone Application
The ServiceNow Privacy Case Management application helps customers manage privacy breaches. It facilitates collaboration with key stakeholders to conduct privacy breach assessments, create investigation tasks, and manage and report breach notifications in accordance with regulatory obligations. It also helps privacy case analysts review the causes and consequences as part of the post-case review process.
- Privacy case framework
- API support for creating and updating privacy cases from multiple sources, including Employee Center and other ServiceNow solutions such as Security Incident Response, IT Incidents, HR Cases, and third-party integrations.
- Access controls to securely handle privacy cases.
- Privacy case workflow to triage, investigate, resolve, and perform post-case analysis.
- Breach assessment with review workflow to identify regulatory obligations related to the privacy cases.
- Privacy case tasks to collect case-specific details, conduct investigation, and collaborate with other teams.
- Ability to capture related/impacted areas, including case-related policies and regulations, affected users, IT assets, business units, and failed controls.
- Ability to export privacy case records to PDF files.
- Email communication for managing privacy case records.
- Integration with the Privacy Workspace.
- New
- Manage Smart Assessment templates with versioning support. Create, publish, and delete template versions to support consistent assessment governance.
- Changed
- Query range ACL's
- Consistent access control: All tables include standardized query range security ACLs. These ACLs ensure that authenticated users with appropriate read permissions can query records consistently across the platform.
- Seamless upgrade experience: New query ACL rules are installed automatically during upgrade, with no administrator action required. Automated upgrade scripts handle the transition, including detecting and processing previously customized ACLs to ensure existing processes continue without interruption.
- Post-upgrade review for customized ACLs: If the instance includes administrator-modified query range ACLs, review those records after upgrade to confirm they align with the intended access policy.
- Enabled Audit entries support for privacy case and related records.
- Query range ACL's
The following GRC applications must be installed and activated:
- GRC: Policy and Compliance Management (com.sn_compliance)
- GRC: Privacy Management (com.sn_privacy)
- GRC: Common Workspace Elements (com.sn_grc_workspace)
Permissions and roles:
Role required to install the app: System Administrator (admin)