The TSOM Event Management Connectors application integrates external network assurance systems with ServiceNow TSOM, ingesting alarms, events, and topology data. It normalizes and correlates incoming information, feeding it into your existing ServiceNow workflows for greater service visibility and streamlined incident management.
- Collects events and metrics from Cisco Meraki.
- Collects events and metrics from Fortinet.
- Recovers missed metrics after collection failures or outages.
This release adds a StackInfra pull connector, along with new launchpad tiles for the Equinix, OpsInsight, StackInfra, and DigitalRealty integrations to make them easier to find and set up. Fortinet devices can now push metrics directly to TSOM instead of only being polled, and Nokia MPN security logs now generate anomaly alerts automatically. Fixes include corrected metric alignment so Equinix data maps to the right CMDB records, resolved issues with Nokia MPN alarms not closing properly and short-lived alarms being missed, corrected incorrect and negative Nokia MPN latency values with improved device inclusion for end-to-end latency calculations, corrected health-status (red/amber/green) calculation for radio and core-server devices with fixed event severity labeling, and a fix for a timing issue that could cause incorrect data-recovery windows after a Fortinet/Meraki outage. Nokia MPN device and version resolution and performance-metric collection have also been made more reliable, with health-status logic moved into the connector itself for more consistent results across environments.
Installs automatically with TSOM Core.