The ServiceNow® Regulatory Change Management application provides a streamlined end-to-end process for managing regulatory changes. You can integrate content from various regulatory intelligence providers and constantly monitor your regulatory horizon. Use robust workflows to assess the applicability and impact of regulatory events, map them with internal GRC objects, and execute the regulatory changes. Configurable reports and dashboards with notifications and alerts increase the transparency of regulatory compliance across the organization.
• Integrate with regulatory intelligence providers and RSS feeds (see ServiceNow Store for integrations) for horizon scanning to proactively manage changes before they are implemented.
• Easily create and manage regulatory taxonomy in ServiceNow that is agnostic of any regulatory intelligence provider. Map the taxonomy from multiple providers to an internal taxonomy.
• Perform impact assessments on regulatory events using highly configurable impact assessment methodologies and overall impact rating calculation formula.
• Implement changes that have been identified, track the implementation progress, create issues, if required, and record the changes as evidence.
• Get an overview of your regulatory compliance program and drill into details as required using configurable reports and dashboards.
- New
- Enabled Regulatory change management product support for IRM Standard customers.
- Implemented functional domain changes on regulatory alert record.
- Adopted feature roles feature on regulatory change management product.
- Manage Smart Assessment templates with versioning support. Create, publish, and delete template versions to support consistent assessment governance.
- Changed
- Standardized query range security ACLs are now applied across all tables, ensuring consistent query access for authenticated users with appropriate read permissions throughout the platform. These ACL rules are installed automatically during upgrade with no administrator action required. Automated upgrade scripts handle the full transition, including detection and processing of previously customized ACLs to ensure existing configurations continue to function without interruption. If your instance includes administrator-modified query range ACLs, a post-upgrade review is recommended to confirm alignment with your intended access policies.
- Enabled audit entries support for RCM related records.
- Fixed
- Fixed issues related to automated indexing of regulatory alert and other compliance objects index sources.
Required plugins and products dependencies
- GRC: Policy and Compliance
- GRC: Advanced Risk
Role required to install the application : System admin (admin)
When you upgrade this application, make sure to upgrade any other installed GRC applications to the equivalent release version. For example, Regulatory Change Management version 18.x is certified to work with other version 18.x GRC applications.