0
6.2.3
Australia, Zurich, Yokohama
Standalone Application
Usage Insights (renamed from User Experience Analytics) application provides an easy way to monitor usage analytics of your ServiceNow applications. Now includes support for AI Native Experiences and added support for chat conversations.
- Viewing session analytics
- Viewing user analytics
- Exploring session and users by creating queries
- Viewing page analytics and performance
- Viewing event analytics
- Segment metrics and views
- Viewing technical analytics (related to device, browser, resolution)
- Exporting data and reports
- Creating conversion reports - Funnels and cohorts
- Custom Dashboard creation
- Events editing
- Conversation analytics
- Added AI Native Experience channel with metric support and a dedicated Conversations page.
- Custom dashboard creation extended to Zurich customers
- Events editing enabled on Zurich
- Conversation analytics surfaced for Zurich and Australia; data populates after upgrade to Zurich Patch 9 or Australia Patch 3.
- User Experience Analytics dashboard renamed to Usage Insights dashboard on Zurich.
- User Experience Analytics enabled
- Required Role: analytics_admin, analytics_viewer ['mobile_analytics_viewer', 'portal_analytics_viewer', 'core_ui_analytics_viewer', 'now_experience_analytics_viewer', 'ai_native_experience_analytics_viewer']