Consolidate your documentation cart fleet service ticketing workflows through integration of the Altus ClioConnect™ IOT-enabled fleet management solution to automatically generate incidents in ServiceNow and manage incidents through resolution.
In addition to generating incidents from tickets created in the ClioConnect platform, proactive alerts are created when issues arise within the ClioConnect cart power system, generating high-priority incidents in ServiceNow. These provide actionable information to service providers before a user recognizes a potential service issue.
This eliminates the need to monitor multiple dashboards. By centralizing service requests, the integration reduces the time and effort required to track and resolve issues, making the process seamless for IT, service providers, and clinical users.
- Consolidates workflow
- Maximizes cart fleet uptime
- Reduces capital and operations cost.
- Enables preventative service to increase safety and compliance levels.
- Prioritize and address potential cart power supply issues before user recognition.
Added Flows and Subflows that allow for full bidirectional communication. When an incident is updated with new work notes or additional comments, the new note is sent to ClioConnect to update the team at Altus. Altus can now view these additional comments or notes and respond to them in ClioConnect. The responses from Altus' Managed Service team are then sent to ServiceNow and a new work note is added, allowing for Altus to update the incident on ServiceNow with new information.
- Automated Test Framework
- IntegrationHub Starter Park or IntegrationHub Standard Pack (com.glide.hub.integrations)
- ServiceNow IntegrationHub Action Step – JSON Builder (com.glide.hub.action_step.json_builder)
- Incident Table