0
22.3.0
Australia Patch 3, Australia, Zurich Patch 4, Zurich, Yokohama Patch 9, Yokohama Patch 6, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 4, Xanadu
Standalone Application
Sustainable IT Application Overview
The Sustainable IT application integrates with ESG Management and Hardware Asset Management to help you:
- Comply with ESG reporting requirements for regulators, customers, and investors.
- Map and monitor the environmental impact of IT assets.
- Manage carbon costs and other sustainability metrics, including pre-built metrics from [SustainableIT.org] (requires separate download of the Content Accelerator Application).
- Demonstrate measurable impact from sustainable IT initiatives and investments.
Key Capabilities
- Accelerate data collection for sustainability reporting.
- Automate tracking and simplify reporting of high-impact metrics related to hardware assets and data centres.
- Support energy and carbon reduction goals through integrated workflows and data collection.
- Ensure compliance with regulations on IT operations, carbon emissions, and water usage.
Benefits for IT Sustainability Leaders
- Gain visibility into activities and performance with tools like the IT Asset Executive Dashboard.
- Reduce carbon, waste, water, and energy impacts across IT operations.
- Identify opportunities for intervention and address stakeholder inquiries effectively.
- Integrate IT sustainability into corporate-wide ESG monitoring and reporting processes.
When paired with ServiceNow Hardware Asset Management, the application enables environmentally responsible practices throughout the asset management lifecycle.
Key Features and Capabilities
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- Adopt industry best practices by aligning with SustainableIT.org metrics.
- Track and report meaningful sustainability trends using default metrics for common Sustainable IT data points.
- Gain a holistic view of IT asset sustainability performance across entities with a customizable IT footprint map.
- Estimate energy consumption and emissions for hardware assets.
- Increase Energy Star-certified assets within your portfolio.
- Manage and report e-waste through reuse, donation, or landfill reduction, and minimize reliance on hardware categories prone to landfill disposal.
- Monitor data centre performance, including energy consumption, carbon emissions, and renewable energy usage.
- Track PUE, WUE, and CUE for each data centre to drive targeted improvements.
- Use automated, manual, and calculated metric definitions with configurable attributes for flexibility.
- Respond quickly to customer and investor inquiries with accurate sustainability data.
- Visualize intervention opportunities and improvement areas through enhanced dashboards.
- Access an Enhanced Sustainable IT Dashboard featuring a global map of carbon footprints for data centers, office buildings, and more.
- Integrate with Microsoft Office 365 to generate and maintain reports in Word (requires separate integration download).
- Pair with the ESG Risk Assessment app (downloaded separately) to identify and manage climate and ESG risks to critical IT systems and services.
Changed
- ESG reader access to Sustainable IT tables — The ESG reader role now has read access to Sustainable IT tables, improving cross-module data visibility.
- This release includes security enhancements that strengthen access controls across the application.
- Required plugins and products to use this feature
- ServiceNow ESG Management is installed when this application is installed.
- ServiceNow Hardware Asset Management.
NOTE: This is not installed as a dependency but is expected to be active. - Geo Map component is installed when this application is installed.
Recommended apps and plugins for ESG Management:
- ESG Management
- ESG Content Accelerator
- Sustainable IT
- Microsoft 365 for ServiceNow reporting
- ESG Risk Assessment
Additionally, integrations for third-party software are also available on the ServiceNow Store.