Documate is a modern documentation tool built natively into ServiceNow. Create rich, well-structured pages, organize them into workspaces, and edit them together with your team in real time, all without leaving your instance or signing into a separate app.

Because Documate runs inside ServiceNow, it connects to the platform you already work in: link to records, show live tables, and mention teammates right inside a page. Everything you write is instantly findable through AI-powered search, with results that link straight back to the page.

You can also bring in live content from the tools your team already uses, such as Figma, Loom, Miro, Microsoft Office, YouTube and more, so everything lives in one place.

Licensing You only pay for editors (users with create/edit permissions). Viewers are unlimited and free.

Migration Bulk import from ServiceNow Knowledge Base and Atlassian Confluence via the companion Documate Importer utility (available on request).