3
3.0.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver, Utah, Tokyo
This is cora
The innovative and future-oriented IT locker and digital vending machine cora is available round-the-clock and provides help in multiple cases; whether you need a new device, technical help or something specific adapted to your needs.
Automated Processes
The hardware system automates processes intelligently and relieves IT organizations by increasing their efficiency up to 80% and minimizing downtime by up to 70%. Furthermore, cora creates an innovative touchpoint for customers which ultimately results in positive user experiences. Its independence of time enables organizations to extend their support offer significantly.
Different Use Cases
In case of technical issues, users can easily retrieve notebooks, desktops, screens, smartphones, and accessories of all kinds: cora makes these available to the users via badge, PIN, or barcode. Moreover, electronic devices are updated continuously by cora through Wake-On-LAN (WOL) or the connection to a software distribution (for example SCCM) and, if needed, they are personalized to the user as well. Thus, the Field Support team and Service Desk equally benefit from less on-site operations while saving time.
Business Model
cora can be acquired as a rental or a purchase model. There are countless use cases for self-service that can be tailored to the organization’s needs. By navigating through a user-friendly touch panel, that is integrated into the automat, end-users and Field Support can withdraw or store hardware in just a few steps.
Plug&Play UseCases
- Use Case 1: Create Client Withdraw Task with linking of ServiceNow Task and cora Task including automated ticket documentation and Out-of-Stock handling via ServiceNow Incident Task
- Use Case 2: Create Client Return Task with linking of ServiceNow Task and cora Task including automated ticket documentation
- Use Case 3: Create Client Exchange Task with linking of ServiceNow Task and cora Task including automated ticket documentation and Out-of-Stock handling via ServiceNow Incident Task
- Use Case 4: Create Support Store Task with linking of ServiceNow Task and cora Task including automated ticket documentation
- Use Case 5: Create Support Withdraw Task with linking of ServiceNow Task and cora Task including automated ticket documentation
Automation UseCases
- Sync Staff and Badge data between cora Cloud and ServiceNow
- Automate existing Order or Request processes in ServiceNow FlowDesigner end to end with cora Flow Actions for fully automated asset ordering, approval and delivery
- Sync transaction data from cora Cloud to ServiceNow for automated reporting. Based on the data custom Dashboards can be built, automated ticket closure and routing based on cora Task status can be setup and existing Workflows can be end to end automated.
Flow Designer
- Create Client Task Withdraw, Store & Exchange
- Create Support Task Store and Withdraw
- Get Asset Types and Get Asset Type Available Quantity
- Get cora List and Get Users Preferred coraID
- Get Staff and multiple Staffs
- Update and Delete Staff
- Create Staff, Create Staff in Batch and Create Staff in Batch as Master Upload
Installation & Configuration
- One-Click-Install of full cora integration developed and maintained by cora technology solutions AG.
- Full OAUTH2.0 Integration (handled by ServiceNow) for encrypted Communication between cora Cloud and ServiceNow.
- Access Management of the Actions and UseCases on group level.
- Access Management of the UseCases on Task level.
- Whitelabeling of cora naming and changeable text messages and task documentation.
- v3.0.0
- Introduced the new fully automated Stock Sync functionality which handles the sync of individual cora stock to individual ServiceNow Stockrooms.
- A new Stockroom type "cora" is now available and each active cora can be connected with one individual Stockroom.
- The new scheduled Job "Stock Sync" automatically syncs stock between every cora that is connected to a cora type Stockroom.
- The automated Stock sync is available for Consumables, Hardware Models with Serial Numbers and User Assignments are part of the next release.
- Introduced the new fully automated Stock Sync functionality which handles the sync of individual cora stock to individual ServiceNow Stockrooms.
- v2.0.0
- Introduced a new Subflow Feature that allows easy integration and automation of any tasks and use cases happening standalone at any cora machine. Each use case / task that happens at any cora will be recognized automatically by the plugin and can optionally trigger a specific Subflow that allows for easy ticket and request documentation, asset management, user assignment, billing or similiar cases as well as straightforward error, issue or manipulation handling. Based on the following use cases a Subflow can be triggered:
- Pickup
- Return
- Self service rental pickup
- Self service rental return
- Self service pickup
- Self service return
- Refill by supporter
- Removal by supporter
- Expanded Outputs with individual cora details in Flow Actions:
- Tasks | Create Client Exchange Task
- Tasks | Create Client Store Task
- Tasks | Create Support Store Task
- Tasks | Create Support Withdrawal Task
- Tasks | Create Client Withdrawal Task
- Expanded Fields and Structure of Task Transaction Table:
- New Field: Action - shows new action names of cora
- New Field: Stock Changed - shows changed stock of individual task
- New Field: Staff - maps ServiceNow user to cora user (if masterKey match is found)
- New Field: Rating - shows CSAT rating of individual task (if available)
- New Field: cora ID - shows the used cora ID of the individual task
- New Field: Dependant Task - shows dependend task linked in cora Cloud
- New Field: Blocking Task - shows blocking task linked in cora Cloud
- New Field: Executed Time - shows the timestamp of the task execution from the cora Cloud
- Adjusted Field: Created Time - now shows created time of task on cora Cloud instead of the record
- Adjusted Field: Ticket now also connects tasks created from the cora Cloud to existing ServiceNow Tickets
- Important:
- The new data will only be visible for freshly synced task. To make the additional datasets available on historical data the "Last GlideDateTime" in the plugins properties needs to be cleared and the scheduled Job "cora Task Transaction Sync" executed.
- To keep full backwards compatibility the previous action field "Type" is still present and available.
- Introduced a new Subflow Feature that allows easy integration and automation of any tasks and use cases happening standalone at any cora machine. Each use case / task that happens at any cora will be recognized automatically by the plugin and can optionally trigger a specific Subflow that allows for easy ticket and request documentation, asset management, user assignment, billing or similiar cases as well as straightforward error, issue or manipulation handling. Based on the following use cases a Subflow can be triggered:
cora Cloud Integration Plugin works on any ServiceNow Instance. One custom table is used.