Xelix Helpdesk for ServiceNow embeds Xelix’s AP vendor query management directly into ServiceNow, so teams can keep ServiceNow as the system of record while using Xelix to speed up triage and resolution of invoice- and statement-related enquiries.
Reduce manual effort and respond faster with AI-powered features including:
- Smart categorisation — Automatically categorises cases based on the case content and attachments
- Vendor matching — Identifies and enriches cases with relevant vendor details using the case information and attachments
- Invoice retrieval — Surfaces likely matching invoice(s) from your AP data to support faster investigation
- Statements automation — Automatically detects supplier statements sent into ServiceNow and initiates statement processing in Xelix, returning matched statement context and progress back to the case to reduce manual reconciliation effort.
- Generative response — Generates draft responses grounded in the case context and available AP data, aligned to your team’s tone and operational preferences
The result is faster, more consistent supplier responses, fewer manual touches, and clearer AP visibility—without changing how your teams work in ServiceNow.
Reduce manual effort and respond faster with AI-powered features delivered by Xelix including:
Smart categorisation — Automatically categorises cases based on the case content and attachments
Vendor matching — Identifies and enriches cases with relevant vendor details using the case information and attachments
Invoice retrieval — Surfaces likely matching invoice(s) from your AP data to support faster investigation
Statements automation — Automatically detects supplier statements sent into ServiceNow and initiates statement processing in Xelix, returning matched statement context and progress back to the case to reduce manual reconciliation effort.
Generative response — Generates draft responses grounded in the case context and available AP data, aligned to your team’s tone and operational preferences
Minor release of Xelix - Helpdesk application
- Vendor and Category sync from Xelix to configurable case fields.
- Generated response suggestions surfaced in the workspace for agent review and use.
Requires:
- ServiceNow Customer Service Management (CSM) and CSM Workspace (for standard case handling).
- Flow Designer / IntegrationHub capabilities for REST Actions (as available in the customer entitlement).
No external libraries.
MID Server: Not required (all traffic is standard HTTPS to/from Xelix endpoints, subject to customer network policy).
Active subscription to Xelix and API access.