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1.2.7
Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Change Management for Field Service provides seamless integration between Change Management and Field Service Management.
Change Management allows you to create work orders from a change request.
Track work order progress directly from the parent change requests each time the state changes or a work note is added.
- Allow users to create a work order from change request
- Pre-populate relevant information from the change request to the associated work order
- Track the progress of a work order directly from its parent change request
- Sync work order task schedule start and end dates with the change schedule planned start and end dates
- Allow field service agents to view parent change request details and related lists from the agent mobile app
Grants access to wm_order records for users with sn_change_read role
- System Plugin Dependencies
- com.snc.work_management
- com.snc.change_management
- Required Plugins and products
- com.sn_fsm_mobile
- com.snc.uib.cwf_workspace.integrations
- New Business Rules
- Cancel Work Order
- Populate Window Start/End with Change
- Update Change with Work Order Changes
- Update Work order deletion to Change
- Validate Requested Due By with Change
- ValidateWindowStartEndDatewithChange
- New Script Includes
- ChangeRequestWorkOrderUtil
- ChangeWorkOrderIntegration