0
5.5.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Provides capabilities to optimize clinician time by enabling them to submit service requests from within their electronic medical record (EMR) system and automating and routing such requests to the right teams.
- Manage the service request intake via a dedicated service portal that can be embedded within the EMR system (such as Epic's Hyperdrive)
- Create any type of ServiceNow requests by using the flexible data model of the application
- Enrich ServiceNow requests by automatically fetching configured EMR variables (such as workstation ID, Server, and Patient MRN)
This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role changes for EMR Help — including a new EMR Help Fulfiller role and a refined Requester role for tighter entitlement tracking.
Security and Compliance
- EMR Help accessibility checkers: Added WCAG 2.2 AA accessibility checkers to EMR Help to support automated accessibility validation.
- Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
- WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across EMR Help forms, lists, and request flows.
- Non-Glide access control hardening: Audited and merged non-Glide ACL changes across EMR Help.
- Subscription alignment — access control gap fixes: Fixed access control gaps in EMR Help to align permissions with subscription entitlement boundaries.
- New EMR Help Fulfiller role: Introduced a dedicated Fulfiller role (inheriting Viewer permissions) so administrators can accurately track EMR Help fulfiller entitlements in subscription management.
- EMR Help Requester role refinement: The EMR Help Requester role no longer inherits Service Organization Contributor or Customer Service Consumer Contributor permissions, keeping the Requester role scoped to its intended permission set.
- EMR Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the EMR Portal.
A ServiceNow IT Service Management package previously installed by an administrator.
Role required to install the application: administrator (admin)