Important: This store application supports Dynatrace Classic (v1/v2 APIs) and and is intended for Dynatrace Managed (self‑hosted) or legacy SaaS environments. Customers using or upgrading to the latest Dynatrace 3rd-generation SaaS platform should use the new Service Graph Connector for Dynatrace SaaS.
The Service Graph Connector for Observability - Dynatrace imports the following types of data from Dynatrace to ServiceNow CMDB:
- Hosts
- Processes
- Services
- Applications
A Service Map is created using the relationship between various applications, application services, and infrastructure elements.
(Optional) This version also adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs. As additional contentual enrichment information for the events, metrics and logs are also imported and associated with the events.
- Accurately classifies Dynatrace output into the appropriate CI classes: Application, Application Services, and Servers.
- Eliminates superfluous data that would otherwise clutter the Service Maps.
- Enriches events using log and metric data from Dynatrace.
- Changed
- Enhanced CMDB data quality with richer host attributes, such as MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flag, improving reconciliation and reducing duplicates.
- Standardized process naming for MSSQL, NGINX, WebSphere, and Apache for better reconciliation with Application CIs discovered from other sources.
- Introduced a new extensibility framework for enriching process metadata from Dynatrace. Enriched the data populated for WebSphere CIs with cell and node values.
- Fixed duplicate Application CIs on Windows via path normalization.
- Added AWS RDS Cloud Database and Service relationships.
- Renamed the connector to Dynatrace Classic in the SGC Central Create Connection UI.
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Required plugins and products
- Integration Commons for CMDB (from ServiceNow Store)
- CMDB CI Class Model (from ServiceNow Store)
- ITOM Discovery License
- IntegrationHub Data Stream Action
- Observability Commons - Only required for event ingestion. This dependency must be installed prior to installing this application. This app is hidden and can be found at the link in the Supporting Links section.
Usage of this Service Graph Connector requires a subscription to a Subscription Unit based IT Operations Management (ITOM) Visibility or ITOM Discovery application. Managed IT Resources (as defined in Section 1.1 of the ServiceNow Subscription Unit Overview - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-subscription-unit-overview.pdf) created or modified in the CMDB by this Service Graph Connector, but not yet managed by ITOM Visibility or ITOM Discovery, will increase Subscription Unit consumption within that application. Customers should review their current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.