The most effective way to reduce the business impact of a crisis is through proper planning. The best continuity and recovery plans include communications call trees, secondary site definitions, and predefined runbooks to be used during a crisis. These plans must also be routinely exercised to identify areas for improvement. Outcomes include:
- Improved effectiveness and usability of plans during simulated and actual crisis events.
- Increased redundancy and reduced single points of failure.
- Real-time integration with the ServiceNow CMDB
- Plan maintenance, review, and approval workflows
- Recovery gap identification
- Loss scenario analysis and recovery strategy identification
- Plan documentation management
- Recovery task identification and assignment
- User-specific dashboards for automated report delivery of KPIs and metrics
**New**
New Feature - Gantt chart for plan
-Gantt chart view for Recovery tasks is now available. Users can view Recovery tasks in a Gantt chart timeline, select a start date for the view, and see planned durations directly on the timeline.
-Task reordering is now supported through insert.
-Quick edit and side panel editing for Recovery tasks. Users can now quickly edit Recovery tasks directly from the related list using a side panel, provided they have the appropriate access.
-Relative start and end times are automatically calculated for tasks.** When dependencies or planned durations are updated, the system auto-calculates and updates the relative start and end times for each Recovery task.
-Gantt view now supports pagination. Users can load subsets of tasks, select page sizes (10, 20, 50, 100), and use "Show more" to load additional tasks.
* New Feature - Recovery Tasks for Plans
-Admins can create and manage recovery task template, recovery task template group ,loss scenarios and recovery strategies, including many-to-many relationships between recovery strategies, loss scenarios, plan templates, and recovery task template/template groups. UI actions allow adding task templates/template groups.
-Auto-add of recovery strategies and recovery tasks from plan templates. When creating a plan from a plan template, mandatory loss scenarios, recovery strategies, and recovery tasks are automatically created and linked.
-Automated addition of assets and dependencies.** When assets are added to plan scope, they are automatically included in loss scenarios and dependencies are updated accordingly.
-UI actions for managing recovery task template, recovery task template groups. Users can add multiple recovery tasks to a template group or create recovery task templates directly from the UI.
**Changed**
-BCP expiration date logic has been enhanced. The expiration date is now automatically set to one year from approval, with support for user overrides and system property configuration.
- Agent Workspace (com.agent_workspace): Provides the baseline workspace experience for business continuity users.
- Document Templates (com.snc.document_templates): Platform capability used to provide customizable templates for exporting business continuity plan information to a PDF file.