0
1.2.3
Australia, Zurich, Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu Patch 2
Standalone Application
ServiceNow® Critical Event Management is integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service capabilities designed to enhance workplace safety and provide peace of mind.
On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees impacted by an emergency.
- Critical Event Workspace to manage emergencies
- Configurable playbooks for different emergencies
- Mass notifications via SMS and email, with pre-built templates
- Manage and assign emergency communication tasks and plans
- Tracking of mass notifications to impacted people
- Tracking impacted people response for accountability
- Linking Health and Safety incident to impacted person
- Unified employee emergency experience allowing:
- Reporting potential emergency
- Tracking reported emergency
- Singular place for all emergency plans
- Responding to mass notification
- Dedicated portal for on-site responder, where they can:
- Conduct roll call for employee accountability
- Access important information regarding ongoing emergencies.
Fixed
- Fixed an issue where the Health and Safety workspace failed to load impacted people when adding new impacted people to a critical event
- Fixed non-standard search popups in forms that had accessibility issues
- Fixed missing dialog titles for the Manage Recipients and New Communications popup dialogs
- Improved accessibility for the Notification Center component
- Fixed an issue where the critical event record number was being skipped due to duplicate form controllers on the Critical Event record
Requires ServiceNow Yokohama or a later family release.
Other Requirements:- Requires Health and Safety if you wish to utilize Critical Event Management
- Requires location data model for location choices
- Requires users to be mapped to locations to automatically load impacted people
- Requires on-site responders to be mapped to locations
- Requires Twilio license and setup if you want to send out SMS to impacted people