0
2.0.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Visitor Management enables employees to seamlessly register guests expected at the workplace and allows organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, and paperwork required prior to their scheduled arrival.
The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation, or include any other requirements for their scheduled arrival.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Easily register and manage visitors with required information, guidance, and automated communications.
- Enable front-desk staff to manage the full visitor experience from a centralized receptionist page.
- Empower employees to create, update, and track visits through a dedicated host experience.
- Provide visitors with a secure self-service portal to complete pre-visit tasks and access visit details.
- Deliver a seamless on-site check-in and check-out experience via kiosk with badge printing and QR code support when the Workplace Services Kiosk application is installed.
- Configure dynamic, condition-based visitor flows, including custom questions, policies, and badge templates.
- Automate visit creation and management using the Workplace Concierge AI agent across email, calendar, and chat when the Workplace Concierge and AI Agents for Workplace Service Delivery applications are installed.
- Gain insights with dashboards and reporting.
This release introduces breaking changes. Please review the impact on your current configuration and user experience before upgrading.
- New
- Added a Receptionist page to manage the full visitor flow from a single place.
- Introduced a Host page for employees to view, update, or cancel visits.
- Launched a secure Visitor portal to complete pre-visit steps and access visit details.
- Enabled dynamic, condition-based visitor check-in flows.
- Introduced the Workplace Concierge AI agent to automate visit creation and management from email, calendar invites, and Now Assist.
- Changed
- Migrated the product to use Workplace locations instead of CMN locations.
- Replaced the record producer in the 'Register a guest' page with the new requirements configuration.
- Centralized the check-in configuration flow into the Visit Requirements model, enabling dynamic, condition-based configurations.
- Replaced the record producer in the kiosk self-registration with the new requirements configuration.
- Updated kiosk self-registration to display forms instead of one question per page.
- Fixed
- Removed an issue affecting the phone number self check-in option.
- Enabled support for phone numbers formatted with dashes during kiosk check-in and check-out.
- Fixed an issue where visitor QR codes did not display correctly on Windows devices.
- Resolved several badge printing issues.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- In order to relate visitor registrations, Workplace Reservation Management and/or Workplace Calendar Synchronization are required.