0
1.6.0
Australia, Zurich
Standalone Application
The ServiceNow® Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams—such as nurses, unit coordinators, and department leads—to create, assign, and track structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring visibility and accountability from initiation to completion.
- Create work plans for care teams that enable them to digitize operational processes.
- Use the CSM/FSM Configurable Workspace or Care Team Portal to monitor progress made on all care team work plan requests and tasks.
This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role corrections for Care Team Work Management.
Security and Compliance
- Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
- WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Operations forms, lists, and agent workspaces.
- Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations.
- Subscription alignment — administrator role inheritance: Care Team Work Management administrator role inheritance corrected to align with subscription entitlement boundaries.
- Care Team accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Care Team Operations.
The Care Team Work Management application is dependent on the Healthcare Operations Core application.
Permissions and roles:
Role required to install the application: Administrator (admin)