0
2.5.0
Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Healthcare Operations Core application provides the foundation to enable healthcare providers to streamline and automate their operations.
- Care Team Portal
- Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.
- Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.
- Healthcare Operations Case
- Create and customize cases for supporting service departments that can be used within the Care Team Portal.
- Create and customize cases for supporting service departments that can be used within the Care Team Portal.
- Healthcare organization admin experience
- Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).
This release delivers platform-wide accessibility (WCAG 2.2 AA), security-directive access-control hardening, and a role-inheritance correction for Healthcare Operations Core.
Security and Compliance
- WCAG 2.2 AA accessibility checkers: Added to Healthcare Operations Core to support automated accessibility validation.
- Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
- Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Healthcare Operations Core.
- Care Team Work Management role boundary correction: The Care Team Work Management administrator role no longer inherits the Care Team Agent Manager persona role, restoring the expected role-model boundary between granular admin and persona roles.
- Operations Rounding accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Operations Rounding.
The Healthcare Operations Core application is dependent on the Healthcare and Life Sciences Service Management Core application.