The Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg) integration enables reporting managers to create reports directly in Microsoft Word using data from the ServiceNow Operational Sustainability Management system. It supports list reports, charts, pivot, and multi-pivot reports, making it easy to generate disclosure-ready documents. An audit trail is automatically established, linking the data in the document back to its source in ServiceNow, allowing auditors to verify information by clicking embedded links to access the original data in the system.
- Add ServiceNow data, reports, tables, and charts to a report and format it according to your preference.
- Establish an auditable link between the report and ServiceNow.
- View the inventory of the ServiceNow data links in the report.
- Refresh the inserted data to keep it in sync with the latest ServiceNow data.
- Track data inserted into the document from the add-in.
- Highlight the link in the add-in when the corresponding content control is selected in the document.
- Create claims for reporting directly from the add-in.
New
- M365 reporting as a development plugin — Microsoft 365 reporting has been restructured as a standalone development plugin, improving modularity and deployment flexibility.
- AI-generated content links management — The Manage Links page now displays AI-generated content links, providing a centralized view of all AI-created references within reports.
Changed
- Business domain reference update — Updated the data model to reference the new GRC business domain structure as part of the Document Designer consolidation.
- Accessibility improvements — Icons and buttons in the O365 Add-in have been updated to meet minimum target size criteria for WCAG 2.2 compliance.
Fixed
- Business domain editing for ESG admin — Fixed an issue where ESG administrators were unable to edit Business Domain and Roles (read-only). Also resolved an issue where deleting a business domain left linked role mapping records with empty domain values.
- Required plugins and products
- Requires com.sn_outlook_admin