ScreenMeet is remote support built directly into ServiceNow, not bolted onto it. Technicians launch sessions, access tools and view session data inside Service Operations Workspace, CSM/FSM Configurable Workspace, HRSD, Agent Workspace or the Classic UI, with session details and device telemetry flowing automatically into the incident or case record.
Every session also feeds ScreenMeet AI. AI Summarization writes structured resolution notes back into the ServiceNow record automatically, building the data foundation that strengthens Now Assist and your knowledge base. From that same foundation, ScreenMeet AI can discover incident context, analyze it against past resolutions to build a diagnostic and remediation plan, and document the outcome, with a technician approving every step before AI executes anything.
ScreenMeet is built for enterprise scale. Authentication and RBAC runs through ServiceNow, and session data is stored in-platform to adhere with your compliance and data governance requirements. ScreenMeet supports SOC2, ISO27001 and GDPR compliance, with geo-fencing available for data sovereignty needs.
Learn more at screenmeet.com.
Create real-time experiences for customers, employees and agents all within the ServiceNow platform.
Add voice/video chat, screenshare, cobrowse and remote desktop takeover from any workflow in ServiceNow.