Developed by NewRocket’s Agentic AI Center of Excellence (CoE), Ariel is a modular, ServiceNow-native HR Service Delivery agent that transforms how organizations support and engage their workforce.
Ariel orchestrates an intelligent team of helper agents to automate the entire employee lifecycle—from onboarding to offboarding. Built directly on the ServiceNow Platform and leveraging a combination of AI Agent Studio, Virtual Agent Designer, and AI Agents, Ariel operates autonomously based on configurable triggers, events, or workflow conditions.
By combining conversational interfaces, guided workflows, and real-time orchestration, Ariel delivers frictionless, consumer-grade HR experiences across Teams, Slack, and the Service Portal—helping organizations reduce case volume, improve compliance, and increase employee satisfaction.
HR Operations Agent
Ariel is the core agent leading a dedicated team of specialized helper agents for HR Service Delivery. This team automates the entire employee lifecycle, from onboarding to offboarding, acting as an intelligent layer on top of ServiceNow HRSD to eliminate manual tasks and create a world-class employee experience.
Initial Release
• Now Assist for Product Modules
Plugin Name: sn_*_gen_ai (product-specific)
Provides Now Assist capabilities for the respective ServiceNow product module.
Examples include:
• sn_itsm_gen_ai – Now Assist for IT Service Management
• sn_csm_gen_ai – Now Assist for Customer Service Management
• sn_hr_gen_ai – Now Assist for HR Service Delivery
Ensure that the appropriate Now Assist plugin is installed based on the licensed product(s) in the instance.
• Now Assist AI Agents
Plugin name: sn_aia
Minimum version: 6.0.23
Provides core agentic reasoning, orchestration, and execution capabilities.
• Now Assist Skill Kit
Plugin name: sn_skill_builder
Minimum version: 7.0.10
Enables creation and management of reusable agent skills.
• Human Resources Scoped App: Core
Plugin name: com.sn_hr_core
• Employee Center Pro
Plugin name: sn_ex_sp_pro
Minimum version: 36.0.1
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Explicit Roles
Plugin name: com.glide.explicit_roles
Minimum version: 1.0.0
Provides snc_internal and snc_external roles for users.