0
2.6.0
Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with visibility into all of the issues reported by members of their team.
- Healthcare IT case
- Extends from the healthcare operation case type to support EMR and other care team related IT requests for your organization’s IT department.
- Care Team Portal IT requests
- Request support from your organization’s IT department with pre-configured record producers.
- Healthcare IT cases and incident synchronization
- Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents
This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow) and security-directive access-control hardening for Care Team Operations for Healthcare IT.
Security and Compliance
- WCAG 2.2 AA accessibility checkers: Added to Care Team Operations for Healthcare IT to support automated accessibility validation.
- Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
- WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Healthcare IT forms, lists, and agent workspaces.
- Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations for Healthcare IT.
The Care Team Operations for Healthcare IT application is dependent on the Healthcare Operations Core application.
Permissions and roles: Role required to install the application: Administrator (admin)