ServiceNow Contract Management Pro is an easy to adopt solution for contract lifecycle management. With the contract lifecycle management functionality, you can configure contract document templates, clauses, clause variations, and initiate contract requests. The functionality also supports e-signatures, and external storage systems. It also supports amendments to manage changes to existing contracts without replacing the entire agreement.
It removes the pain of manual processes and complex systems that slows down the business, with an intuitive self-service intake workflow. Template-based self-served contracts such as NDAs can be completely automated without requiring the contracts team involvement. Authoring is made easy with common editing, storage and eSignature tools, ensuring rapid delivery.
Contract Management Pro provides enhanced capabilities including a centralized and modern interface for easy cross-collaboration. Higher stakeholder satisfaction is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract delivery.
Utilize the power of Microsoft Word to efficiently generate new contracts and relevant documents. Conveniently store and author reusable contracts templates using Word to deliver prompt services. Ensure contract consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no contract expiration goes unnoticed.
- Quickly automate contract workflows including non-disclosure agreements, and third-party contracts
- Execute amendments to incorporate, delete, or revise terms following the execution of the contract.
- Leverage out-of-box contract workflows with pre-defined MS Word contract templates
- Integrations with OneDrive, Google Drive, Adobe Sign and DocuSign allow for legal teams to easily collaborate on suggested changes and approvals to documents across third-party channels and with in-house legal teams.
- Pre-approved clauses ensure consistency across all contracts while minimizing issues with compliance
- New
- Contract requests now support offline signatures, enabling users to manage contracts signed outside the system.
- Adobe Sign and DocuSign flows now support signature initials, enabling template-driven initial blocks alongside full signature blocks in contract documents.
- Changed
- Fixed
- Cancelling a contract immediately after sending for signature no longer incorrectly reverts the contract state to 'Awaiting Signature'.
- The Sync document warning no longer appears after a contract document has been successfully synchronised.
- The Sync document warning no longer appears repeatedly when the date format differs from the system default.
- The Sync document no longer fails when the contract document template is configured on the CMR table.
- The Sync document action no longer removes the signature placeholder from a contract document.
- Documents attached as contract revisions or supporting documents can now be renamed without error.
- The e-signature flow no longer triggers a restricted caller access privilege error.
- The contract workspace view now renders correctly following an application upgrade.
- The 'Prepare for Signature' action now correctly redirects to DocuSign even when the request's short description is more than 100 characters.
- Removed
Role required to install the app: System admin (admin)
Dependent on applications:
- Contracts Core (com.sn_cm_core)
- Word Document Templates(com.sn_doc_word)
- Microsoft Word Add-in for ServiceNow Contracts (com.sn_cm_word_addin)
- Obligation Management (com.sn_cm_obligation)