0
6.0.0
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Standalone Application
Provides configurations to support automatic routing, queuing, and assignment of supplier cases, emails, and live agent chat conversations.
Create service channels, agent queues, and assignment groups to manage and route supplier cases.
Fixed:
- Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
- Required plugin:
- Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa) plugin
- Dependent plugins:
- Advanced Work Assignment (com.glide.awa)
- Agent Chat (com.glide.interaction.awa)
- Glide Virtual Agent (com.glide.cs.chatbot)
- Supplier Case Management (com.snc.sn_supplier_mgmt)