In today's world of expanding threats and ever-increasing regulations, senior executives hold a responsibility that extends far beyond simply “responding” to privacy incidents and security events. It is now essential to strategically weigh the associated business risks when making appropriate notification decisions, while also balancing legal expenses and resource constraints.
The RadarFirst for IT Service Management application connects IT teams to privacy, compliance, and security teams, allowing faster response and resolution times for incidents and events. IT teams can quickly escalate incidents to crossfunctional teams using RadarFirst for assessment in accordance with both regulatory and third-party notification obligations.
- Adds an “Incident Management by Radar” tab on the incident view in Incident Management
- Enables the automatic creation of an incident in the Radar platform populated with the relevant information from an IT incident
- Allows notes to be bi-directionally shared between ServiceNow and RadarFirst
- Synchronizes incident data between ServiceNow and RadarFirst including incident status
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Adds the ability to map data from the ServiceNow incident to a RadarFirst incident when it is created
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Adds the ability to send an attachment in ServiceNow to RadarFirst
- ServiceNow IT Service Management, Incident Management module
- RadarFirst Connector for ServiceNow application
A current subscription to RadarFirst is required (visit radarfirst.com for additional information).
Note: Only a Radar user with “Owner” access rights can create an API token to use with this application.