Product Capability Core introduces Product Capabilities tied to Product Models inside the ServiceNow platform.
This helps organizations to clearly define functions or outcomes a product is designed to deliver. By representing what a product can do, it enables the organization to articulate value for users or customers and is typically used to guide development, measure adoption, and align with business outcomes.
Use Case 1: Fine-Grained Capabilities within a Product
Description: Enables direct association of detailed capabilities with a specific product, while also allowing secondary capabilities to be linked under a primary capability associated with that product.
Use Case 2: Capabilities Spanning Multiple
Products Description: Supports capabilities that are shared across multiple products, along with secondary capabilities that can belong to various primary capabilities, demonstrating the m:n relationship.
Data Model to support the above use cases:
- Product Capability
- Capability Relationship Map
- Product Capability Map
- Product Capability Usage
- Product Usage
No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards.
- Platform compliance — Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs.
- Security & ACL hardening — Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade.
- Platform readiness — Java 21 compile support and related framework upgrades to stay current with the underlying platform.
- Accessibility — WCAG 2.2 AA + 400% zoom/reflow support — Now meets the accessibility bar for this release.
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