0
1.21.1
Zurich, Yokohama
The Service Applicant Program Management application, in partnership with Strategic Portfolio Management, empowers organizations to quickly design, configure, and launch applicant-facing programs, such as grants.
This solution provides a ready-to-use architecture and guided workflow to streamline the entire setup process. Through an intuitive playbook, users can:
- Define program details, including descriptions, objectives, and timelines.
- Set up internal review teams and governance structures.
- Allocate budgets and assign resources.
- Configure the applicant experience, including eligibility criteria, required documentation, screening rules, and an announcement landing page.
Designed with reusability in mind, this application allows teams to provision multiple applicant programs using a consistent, scalable framework.
- Predefined data model supporting programs, applications, budgets, and resource mapping
- Guided playbook for step-by-step program configuration
- Configurable activity UIs aligned with the playbook to support user workflows
- Seamless integration with Strategic Portfolio Management for enhanced planning and oversight
Whether you’re launching a one-time initiative or managing a portfolio of recurring programs, the Service Applicant Program Management application equips your team with the tools to do it efficiently and effectively.
New
- Added dynamic, configurable filtering across GSP portal lists. All filters are multi-select; date fields support ranges.
- sn_gsm_government_service_case: Business, Business contact, State, Priority; Opened (range), Updated (range)
- sn_customerservice_task: Priority, State, Subject, Visible to Customer
- sn_gsm_service_request_case, sn_gsm_information_request_case, sn_gsm_license_permit_case: Constituent, Business, Business contact, State; Reported date (range)
- sn_gsm_social_benefits_case: Product, Constituent, Business, Business contact, Stage, State, Assigned to; Reported date (range)
- customer_account: Name, Primary Contact, City, Zip/Postal code
- customer_contact: Name, Business
- sn_install_base_item: Contact
Changed
- /gsp homepage updated to new design; now uses Configurable Portal Widgets (Banner, Mega Menu, Header/Footer, Data List, FAQ/Quick Links).
- Enabled configurable widgets on pages: gov_case_list, gsp_businesses, gsp_business_details, gsp_contacts, gsp_contact_details, gsp_receieved_items, gsp_receieved_item_details, gsp_services_detail. Lists use Data List search and filters.
Fixed
- None
Removed
- None
- Required plugins and products
- Planning Item Core (com.sn_align_core)
- Planning Attributes Core (com.sn_plng_att_core)
- Milestones (com.sn_milestones)
- Portfolio Planning (com.sn_align_ws)
- Strategic Planning (com.sn_apw_advanced)
- Resource Management (com.snc.resource_management)
- Service Applicant Information (com.sn_svc_appl_info)
- Expanded Model and Asset Classes (com.sn_ent)
- Policy as Code Engine UI (com.policy_as_code_engine_ui)
- Policy as Code Engine (com.sn_pace)
- Smart Assessment Core (com.sn_smart_asmt)
- Smart Assessment Designer (com.sn_smart_asmt_desg)
- Smart Assessment Connected (com.sn_smart_asmt_conn)
- Guided Decisions Experience (com.snc.guideded_decisions_playbook_experience)