0
31.0.2
Australia, Zurich Patch 7, Zurich, Yokohama, Xanadu
Standalone Application
Recommended Actions for Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in the contextual side panel without the need for admin configuration.
- Case context record is provided with the application.
- Show recommended actions for a case record in the CSM Configurable Workspace without any additional setup.
New:
- Introduced relevancy score support for the Case resolution guidance.
Changed:
- Renamed the app to Recommended Actions for Service.
Required plugins and products:
- Recommended Actions application