0
3.0.1
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 4, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 6
Integration
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Google Chat messaging app.
- Get help with direct live agent interactions
- Update users by sending timely notifications of requests and changes to ServiceNow data
- Engage users with Now Assist
- Deploy Virtual Agent through self-configured or through Google Workspace Marketplace app
New
- Support Virtual Agent deployment via Google Workspace Marketplace app listing
Fixed
- Admin experience issues when deleting the integration
- Missing image cards from catalog items
- Missing live agent prefix in messages
- Fixed markdown formatting and parsing issues
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin