0
1.5.3
Australia, Zurich, Yokohama
Standalone Application
Allows admins to automatically import data from a Contact Center as a Service (CCaaS) application to facilitate external routing and third-party telephony integration.
- Import records such as queues, skills, and wrap up codes from a third-party into ServiceNow.
- Fetch available records and select the ones you would like to import.
- Associate one or more service channels to each queue that is imported.
- Maintains data consistency between ServiceNow and third-party systems for accurate routing and disposition handling.
Key features:
- REST API for mapping ServiceNow User ID to CCaaS User ID
- Admin function for importing queues, skills, and wrap up code data from a CCaaS provider
- Admin function for assigning service channels to imported queues
Changed:
Updated security directives.
Fixed:
Selected queues are now correctly shown on the Assign service channels page.
None.
Other Requirements:None.