The experimentation framework enables ServiceNow to test feature variants on customer instances and collect feedback to improve product experiences.
An experiment is a configuration that can be used by products to route users to a particular feature variant. Each experiment includes information about its scope and which feature variants are being tested.
Only single customer instances or Gen AI Innovation Program participants have early access to new innovations via the experimentation framework. Admins can choose to opt out of individual experiments or turn off the framework entirely.
You can view active experiments by navigating to All > Experimentation Framework > All Experiments.
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The Feature Preview Program provides a centralized location to discover, activate, and test pre-release capabilities on your instance. When a pre-release feature is added to your instance, you receive a notification and can access the Feature Preview Program to review feature details, activate features for testing, and provide feedback.
Internal app, external customers only have a Opt Out of the Framework button available to use and a read only view of experiments that are live on the Instance